You are three reels and one blog post deep into Dentao, and you still have questions. Good. That is this dental appointment booking software FAQ. No marketing lines, just what you asked, in the order a dentist actually asks it: on the phone, after a demo, or at 9 pm scrolling the website because the receptionist quit that morning.
Fifteen questions. Short answers. Read the ones you need.
Setup and basics
Do I need to install anything? No. Dentao runs in a browser, on a laptop, tablet or phone. There is no app to download, no CD, no “please restart your system.” You open a link and you are in.
How long does setup take? You get a booking link and a login. That is most of it. There is no data migration step built in; you start logging new bookings and new patients from day one, the way most small clinics moving off paper experience it.
Does my receptionist need training? The booking form has three fields. The dashboard has a date picker and five counters. Most receptionists are using it inside a morning, with no manual to read first.
What devices does it run on? Phone, tablet, laptop, any ordinary browser. Same login, same screen, from the desk or from the doctor’s own phone between patients.
Do I ever need to update it myself? No. There is no version two to install, no server downtime while a technician “upgrades the clinic.” When something is fixed or improved, it is simply there the next time you open the link, and every clinic on Dentao is looking at the same screen at the same time.
Booking and the front desk
Does the patient pick a time slot? No. The patient picks a date. Your desk still orders the day by phone, with judgement, because a slot grid cannot tell that Mrs. Rao is the quiet one and the 4 pm kid needs fifteen extra minutes. This is a deliberate choice, not a missing feature; read the full case for date-based booking over time slots if you want the longer argument.
What does the patient actually fill in? Name, phone number, date. Nothing else. No login, no app, no account to remember.
Can I take walk-ins? Yes. The receptionist types the walk-in into the same form, so the walk-in gets a row on the dashboard and, from that row, a patient record, same as any booked patient.
Does it send automatic reminders? No, by design. A human sends the WhatsApp confirmation, through a Message button on the dashboard that opens click-to-chat on the patient’s number. The argument is that a human message gets a reply; a broadcast gets ignored or reported as spam. If you are undecided on this, it is worth weighing against a plain human confirmation call before you dismiss it as old-fashioned.
Price and what you are buying
What does Dentao cost? One price for the clinic. No charge per staff login, no separate module for records versus booking, no setup fee bolted on afterward. We are not stating a rupee figure here; the shape of the pricing is the point, not the number.
Is there a free trial or a free version? That is a question worth asking any vendor, including us, before you commit a receptionist’s week to learning a new screen. That is a fair thing to weigh before you decide, free against paid, feature by feature.
Who do I call if something breaks? For now, you message the team directly, the people who built the screen you are looking at, not a ticket queue reading from a script. There is no helpdesk reading from a flowchart and no “please clear your cache” email. That will likely change shape as Dentao grows, and we will say so plainly when it does.
Records and what stays
Does Dentao keep patient records? Yes. Every booking creates a record, keyed to the patient’s phone number: visit history, free-text clinical notes, treatment items marked pending or done, and file attachments like X-rays or photos that open on screen and forward from the phone. See what a patient visit history should hold for the fuller shape.
Can I export my data? Appointments export as a plain spreadsheet file, so your diary data is never trapped. We are not claiming a records export today; that is a gap worth knowing before you rely on it.
Who sees what, staff versus doctor? One login per clinic. The receptionist and the doctor see the same dashboard and the same records. There are no separate roles yet, so if that matters to your clinic, say so before you sign up.
Can I search for a patient quickly? Yes, by phone number, which doubles as the record’s identity. Tap a name on the dashboard and the record opens; no scrolling six hundred brown files to find which one is Sharma and which is Mister.
Who this is for
Dentao is built for the one or two chair clinic that is tired of the diary, tired of WhatsApp as a filing system, and not ready to pay for billing modules and GST reports it will never use. If three branches on one screen, insurance forms, or a tooth chart are what you actually need today, this FAQ on who Dentao is not the best fit for will save you a wasted trial.
If your real problems are “who’s coming” and “who is this patient”, the answer to most of your questions is yes.
A good FAQ should leave you with fewer questions, not more marketing.
Try Dentao on your clinic at dentao.in.
Dentao is a booking link and a patient record for one- and two-chair clinics. Three fields for the patient, one dashboard for the desk, one file per phone number. Try Dentao on your clinic →